Please Complete This Brief Survey About Your Recent Elevator Ride

You recently took a ride in our elevator. Customer satisfaction is very important to us. Please help us by completing this five-minute survey to tell us about your experience.


Background

What was the main purpose of your elevator trip?

⚪ Business
⚪ Pleasure
⚪ Just taking a test drive
⚪ Get away from my spouse/roommate

Which answer best describes your experience riding this and other elevators?

⚪ This was my first time riding any elevator.
⚪ I have ridden elevators in the past, but this was my first ride in this elevator.
⚪ I have ridden this elevator a few times before.
⚪ I live or work in the building and have a season subscription to the elevator.
⚪ I live in this elevator.


Scheduling

When it came to scheduling your elevator ride, please select the statements that you agree with.

⬜ The button(s) were easy to find.
⬜ The button lit up brightly after I pressed it.
⬜ I felt confident the elevator was coming.
⬜ I did not have to wait long for the elevator to arrive.
⬜ The ads on the wall monitor had the right balance of relevance and eroticism.


Elevator Operator

If there was an elevator operator, please select the statements that you agree with.

⬜ The operator greeted me with a smile and a warm hello.
⬜ The operator understood my elevation needs.
⬜ The operator had the required knowledge and training to operate the elevator.
⬜ The operator communicated what would happen using clear, non-technical language.
⬜ The operator gossiped about people who live or work in the building.
⬜ The operator promoted conspiracy theories.
⬜ The operator used the N-word the expected number of times.


The Ride

What phrase best describes the direction the elevator was traveling?

⚪ Going up
⚪ Going down
⚪ Side to side

When you read the option “Going down,” what was your reaction?

⚪ Turned on
⚪ Grossed out
⚪ Not sure what you mean

How did you feel when the elevator door opened on your floor?

⚪ Calm
⚪ Nervous
⚪ Nauseous
⚪ An urgent need to pee
⚪ Level achieved!


Unpleasant Events

Did you experience any of the following unpleasant events during your ride? Select all that apply.

⬜ Kid got in and pressed all the buttons
⬜ Lazy person took the elevator for just one floor
⬜ Elevator passed my destination floor several times in both directions.
⬜ Power outage
⬜ Awkward encounter with someone who has blocked me on social media
⬜ Fart
⬜ Groped by another passenger or by the operator
⬜ Fatal elevator crash

We are sorry you encountered someone who is blocking you on social media. What happened in your last interaction before they blocked you? Select all that apply.

⬜ I sent them a nude photo.
⬜ I tried to sell them a timeshare.
⬜ I insulted their looks and/or intelligence.
⬜ I expressed an opinion about the Israel-Palestine conflict.


Final Thoughts

How satisfied were you with your overall experience in the elevator?

⚪ Worst trip ever!
⚪ Disappointed
⚪ Meh
⚪ Cool beans
⚪ The ride of my life!!

How likely are you to recommend this elevator to a friend or coworker?

⚪ Very unlikely
⚪ Unlikely
⚪ Whatever
⚪ Likely
⚪ Very likely

If this elevator had not been available, what other mode(s) of transportation would you have considered? Select all that apply.

⬜ A competitor’s elevator
⬜ Stairs
⬜ Rappel
⬜ Climb the building like Spiderman


If you have additional feedback about how we can improve your experience, please enter it below. Your feedback will remain anonymous because we promise not to read it.


We hope you enjoyed this survey. Please click the link below to share your survey experience and tell us how we did.

https://www.surveymonkey.com/r/GR93BD9